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DifferenceMakers, Ltd.

The Toolbox Essential Leadership Training Video Series

The Toolbox Essential Leadership Training Series
Product Support:

Communication: One on One

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Taught by Mike Smith

SPECIAL NOTE: This video log was generated to accompany the original VHS release of this program. The DVD index will differ, however the program content remains the same.

Video Log - Highlights (TIMER STARTS AT BEGINNING)
APPROX. TIME DESCRIPTION
00:00
 Series introduction with Mike Smith
02:17
 Introduction to Communication: One on One
02:31
 Why study people skills?
03:48
 Task management: making things happen
04:28
 'Manager' and 'Leader' focus
04:56
 What trained leaders do
05:02
 Getting information about people
05:13
 People talk to themselves
06:26
 Working with people
06:55
 Rule #1: The Power of Expectation
07:28
 Rule #2: Focus on Involving More and Different People
08:43
 Rule #3: Listen and Learn
10:15
 L.I.S.T.E.N.E.R.
14:14
 Recap rules 1-3
14:25
 Rule #4: Explain the "Why"
15:47
 Rule #5: Walk the Talk
18:37
 Rule #6: Know and Use Names
19:37
 Rule #7: The Power of Question
20:51
 Create a Winning Situation
21:17
 Rule #9: Share the Successes
22:10
 Recap rules 1-9
22:26
 Rule #10: Avoid Overusing the Same People
24:04
 Rule #11: Direct and Delegate
25:03
 C.A.P.S.
29:05
 Rule #12: Provide Closure
31:00
 Final recap of rules 1-12

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